Shipping Policy

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information about our return policy.

Returns

All returns must be requested within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email our customer service team at [email protected] to obtain an invoice number.

After receiving the invoice number, please place the item securely in its original packaging, and we will arrange the return from our side.

Return Address

Juthour
Attn: Returns
Invoice Number: INVOICE#
Juthour Dasman Company for retail sale of perfumes, cosmetics, decorative soaps, and incense
Sharq, Alshuhada Street, Ghawali Complex
Kuwait City, Kuwait

Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your returned item and inspecting its condition, we will process your refund or exchange. Please allow at least seven (7) days from the receipt of your item to process the return or exchange.

We will notify you by email once your return has been processed.

Exceptions

For defective, used, or damaged products, please contact us using the customer service details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

+965 99565882
[email protected]